Personal Information Collection Statement & Privacy Policy
If you have any questions, concerns, or don’t understand any part of this Policy please email:
Background
This Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner on its website.
What is Personal Information?
Personal Information is information or an opinion that identifies an individual. This information may include your name, date of birth, mailing address, street address, email address, telephone number, and any other information that may be required in order to facilitate your dealings with us.
How do we collect Personal Information?
Personal Information is obtained in many ways including correspondence, telephone, email, via our website, social media, and from other publicly available sources. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Why do we collect Personal Information?
For the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Disclosure
We may disclose your Personal Information in accordance with any consent you give or where disclosure is authorised or compelled by law (for example, to law enforcement, regulatory, government and dispute resolution bodies). Your Personal Information may be disclosed, for example, to external service providers and contractors on confidential terms, to our staff, employees, related entities, assignees, agents and external advisers, to any other person we consider necessary to provide the service, other organisations who provide products or services to you jointly with us, or who we believe can offer products or services that will be of use to you, to any other person who has referred you to us or who has, on your behalf, submitted a request to us.
Electronic Communications
If you provide us with an e-mail address or mobile phone number, you consent to us using them to contact you.
Security
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel, and technical measures to protect your personal information.
Accessing & Correcting Your Information
You may request access to the information we hold about you at any time by contacting us at hello@provider-confidence.com. We will respond to your request within a reasonable time. There is no fee for making a request. We take all reasonable steps to ensure that the information we collect, use or disclose is accurate, complete and up-to date. We encourage you to advise us as soon as there is a change to your contact details.
Information about another person or other people
If you provide information about any other person, you will inform them that you are providing this information to us, the reason you are providing their information, the fact that we have collected personal information from you, and of the contents of this Statement and Consent.
Complaints & Enquiries
If you have any privacy related questions, concerns, or complaints, get in touch with us and we will work with you to resolve it. You can do this by speaking to us in person, calling us on 0434 862 538, or sending us an email at hello@provider-confidence.com. If you feel we haven't handled your complaint or concern appropriately within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC).